Spin Palace Casino Login, KYC, Deposit and Bonus Problems Solved

Your login details are rejected even though you typed them correctly, and the screen shows a lockout message after several tries. The most common cause is repeated failed attempts triggering a temporary security block, often from saved or mistyped credentials.

Account lockout and failed login attempts

You see a message that your account is locked or that your password is incorrect after several tries. The likely causes are a wrong password, a stale saved login, a temporary security lock, an old email address or a browser issue.

• You typed the password with a different keyboard layout or caps lock on.
• Your browser autofilled an old password that no longer works.
• The account was locked after too many failed attempts.
• You registered with a different email address than the one you are trying.
• Cookies or cached data are interfering with the login form.

1. Type your username and password manually instead of using autofill.
2. Check that caps lock is off and your keyboard layout matches your password.
3. Clear the browser cache and cookies, then reload the login page.
4. Try a different browser or a private window to rule out stored data.
5. Use the password recovery option linked to your registered email address.
6. Open the recovery email and follow the reset link without delay.
7. Set a new password you have not used before on this account.
8. Log in again on the same device with the new password.
9. If the lock message persists, wait for the security block to expire before retrying.
10. Avoid repeated attempts, because each failure can extend the lock period.

Contact support when the lock does not clear after the waiting period or when the recovery email never arrives.

Stuck identity verification and rejected documents

Your account shows verification as pending, or a document you uploaded is marked as rejected without a clear reason. The likely causes are blurry images, mismatched names, expired documents, a missing page or a file format the system cannot read.

• The photo is blurry, cropped or shows glare.
• The name on the document does not match your account details.
• The document has expired or the back side is missing.
• The file is too large or in an unsupported format.
• You uploaded a screenshot instead of a photo of the original document.

1. Place the document on a flat, well-lit surface and avoid shadows.
2. Photograph all four corners and make sure the text is sharp.
3. Capture both sides when the document has information on the back.
4. Check that the name and date of birth match your account exactly.
5. Upload the images one at a time in the verification area of your account.
6. Use a common image format and keep the file size within the upload limit.
7. Submit a proof of address that shows your name and current address clearly.
8. Wait for the review to finish before uploading the same document again.
9. If you play at https://spinpalace.hu.net/, the verification steps appear in your account area and follow the same document rules.
10. Keep a copy of every file you send so you can resend it if asked.

Contact support when a document is rejected more than once or when the review stays pending for a long time without any update.

Deposit deducted but missing from the balance

Your bank or payment provider shows the money as sent, but your casino balance has not changed. The likely causes are a pending payment review, a wrong reference, a failed transfer, a currency mismatch or a deposit still being processed.

• The payment is still pending on the provider side.
• The deposit reference or account details were entered incorrectly.
• The transfer was declined by your bank after it left your account.
• The currency of the payment does not match your casino account.
• The deposit needs manual review before it is added to your balance.

1. Refresh your balance and transaction history before doing anything else.
2. Open your bank or payment provider and confirm the exact status of the transfer.
3. Check that the amount and reference match what you entered on the deposit screen.
4. Look for a pending transaction in your casino history.
5. Do not send a second deposit until the first one is resolved.
6. Take a screenshot of the bank confirmation and the casino history.
7. Confirm that the payment currency matches your account currency.
8. If the transfer failed, ask your provider to trace or return the funds.
9. Keep the reference number from your provider ready for support.

Contact support when the payment is confirmed as completed by your provider but the balance still does not show it.

Welcome bonus and free spins not credited

You made a qualifying deposit or entered a code, but the bonus or free spins do not appear in your account. The likely causes are a missing bonus code, a deposit below the minimum, a bonus already claimed or a playthrough condition not met.

• The bonus code was not entered at the time of deposit.
• The deposit was below the minimum required for the offer.
• You already used the welcome offer on this account.
• The bonus was credited but placed in a separate bonus balance.
• A condition such as a first deposit or a specific payment method was not met.

1. Open the bonus section of your account and look for a pending or active bonus.
2. Check your transaction history for a bonus entry separate from your cash balance.
3. Confirm that you entered the bonus code exactly as shown before depositing.
4. Check that your deposit met the minimum amount for the offer.
5. Make sure this is your first deposit if the offer is for new players.
6. Check which payment methods qualify for the offer.
7. Look at the playthrough requirement attached to the bonus and whether it is still active.
8. If the bonus appears as locked, complete the required play before expecting free spins.
9. Do not deposit again just to trigger the same offer before support replies.
10. Keep a screenshot of the offer and your deposit confirmation.

Contact support when the bonus does not appear after a qualifying deposit and your account shows no active or pending bonus.

A single habit prevents most of these problems: use one email address, one payment method and one set of personal details for the account, and update them only through support so nothing conflicts during login, verification or bonus checks.