Mr Vegas Casino Problems: Pending Withdrawals, Login and Verification

You are staring at a pending withdrawal that still shows as processing, or you have just been told your account is locked. In most cases, the cause is a routine check or a small mismatch that you can resolve yourself.

Withdrawal stuck as pending

You see the withdrawal marked as pending and the amount is still shown as part of your balance. Likely causes:

• An identity check has not been completed yet.
• A bonus is still active and its conditions have not been met.
• The payout method details do not match your account name.
• A security review is open on the account.
• The request was made before a required document was supplied.

What to do:

1. Open the cashier and find the withdrawal in your history.
2. Note the exact status shown next to the request.
3. Check whether any bonus is still active on the account.
4. Complete any outstanding bonus conditions before the withdrawal can move forward.
5. Confirm that the payout method is in your own name.
6. Make sure your registered address is current and complete.
7. Upload any document that the account page lists as missing.
8. Submit the documents through the correct upload field, not by email.
9. Remove any duplicate withdrawal request you may have created.
10. Wait for the review to finish before sending another request.
11. Take a screenshot of the pending status and the date.

Contact support only when the status has stopped changing and all documents are accepted.

Login blocked or account locked

You type your credentials and the page returns an error, or you are told the account is locked after several failed attempts. Likely causes:

• The password was entered with the wrong capitalisation or a trailing space.
• Too many failed attempts triggered a temporary lock.
• The username or email address was mistyped.
• A password reset was started and never completed.
• The account is under a security review.

What to do:

1. Retype your username and password slowly, checking each character.
2. Remove any spaces before or after the password.
3. Try a different browser on your phone or computer.
4. Clear the browser cache and cookies, then reload the login page.
5. Use the password reset option if the lock message persists.
6. Open the reset link from the same device you are using to log in.
7. Create a new password that you have not used on this account before.
8. Log in again and confirm you can reach the account page.
9. If a security question is shown, answer it exactly as registered.
10. Do not create a second account while the first is locked.
11. Note the exact error message that appears on screen.
12. Take a screenshot of the locked message and the time it appeared.

Contact support when the reset link does not arrive or the lock remains after a fresh login attempt.

KYC verification stuck or documents rejected

You upload a document and the account still shows verification as pending, or the file is rejected without a clear reason. Likely causes:

• The photo is blurry, cropped or shows glare.
• The document has expired or the details do not match your account.
• A corner of the document is missing from the image.
• The file format is not accepted by the upload field.
• The name on the document differs slightly from the name on the account.

What to do:

1. Place the document on a flat, dark surface in good light.
2. Capture all four corners and the full text in one frame.
3. Check that no reflection covers the photo or the text.
4. Upload the file in the format the field accepts, such as an image or a scan.
5. Make sure the document is still valid and not expired.
6. Confirm that the name and address match your account details exactly.
7. If your name changed, upload the supporting document that shows the change.
8. Submit each document only once to avoid duplicate reviews.
9. Keep the original file on your device until the review ends.
10. At mrvegas.gb.net, the review team may ask for a second document if the first is unclear, so keep a backup copy ready.
11. Wait for the status to change before uploading again.

Contact support when the documents are accepted but the verification status does not update.

Welcome bonus or free spins missing

You finish registration or make a deposit and the bonus screen shows no extra funds or spins. Likely causes:

• The bonus code was not entered at the right step.
• The deposit was made before the bonus was selected.
• The bonus was already used on an earlier account.
• The deposit method or game does not qualify for the offer.
• The bonus conditions require a minimum deposit that was not met.

What to do:

1. Return to the bonus page and confirm the offer is still active.
2. Check whether a code is required and enter it in the correct field.
3. Make sure the bonus is selected before you confirm the deposit.
4. Complete the deposit in one transaction rather than several small ones.
5. Confirm that the payment method you used is allowed for the offer.
6. Open the bonus history and look for the offer status.
7. Check whether the free spins are tied to a specific game.
8. Open that game and look for the spins inside it.
9. Review any active bonus conditions that must be met first.
10. Do not start a second bonus while the first is still active.
11. Note your deposit reference and the time it was made.
12. Take a screenshot of the bonus page and your deposit history.

Contact support when the deposit is confirmed but the bonus does not appear after you have checked the code and the offer rules.

Quick Reference

The table below matches each problem to its usual cause and the first check you can make.

A pending withdrawal often clears once the identity check is complete. The login problems usually trace back to a simple typing error or a temporary lock. Document rejections are most often about photo quality and name matching. Bonus issues usually come from a missing code or an unselected offer. Work through the first check for each problem before you contact support. Keep screenshots of every status you see, because they help the support team locate your case quickly.

Before you contact support about any of these issues, take a screenshot of the exact screen where the problem appears and keep it until the case is closed.